Talent Acquisition Manager - (Retail/Volume)

Role Responsibility

Online and in-stores across the country, our experts are bringing customers’ dreams to life. To continue being the best at what we do, we need the very best people. The big dreamers, go-getters and team players who thrive in fast-paced, high-energy environments. 

With over 30 years at the forefront of an ever-evolving industry, we’re always looking for new ways to improve.  Embracing new ideas and offering flexible solutions, both digitally and in-store to delight our customers, enhance their shopping experience and inspire our colleagues. And our work is only just beginning. 

It's not just our customers that we want to keep smiling, it’s our people too. As an employer pf choice, we strive to create an environment where colleagues have a fantastic experience. By joining the team, you’ll have the opportunity to make a real impact on the continued development or our people and the business. 


Role Purpose

Through the provision of a high-quality, end to end, talent attraction and recruitment service, source great quality talent that enables the business to deliver its objectives.

Key Responsibilities

Attraction and recruitment of external talent

  • Utilise expertise to help design and deliver current and future recruitment and talent attraction strategies (including assessment methodologies)
  • Facilitate and lead key initiatives and projects requiring talent attraction and recruitment expertise
  • Identify routes to market ensuring we find and fit the right people for the right roles
  • Develop and manage the digital recruitment agenda, utilising various channels (e.g. social media, LinkedIn, internet, job boards) both standalone and via suppliers
  • Develop and manage assessment tools that enable objective filtering for right fit candidates
  • Develop and manage the onboarding process ensuring we meet legal requirements whilst giving the candidate a seamless experience
  • Ensure KPI’s are met, taking remedial action as necessary and leading the continuous improvement of attraction/recruitment critical metrics
  • Directly support the sourcing (including search and head-hunting activity) and selection of key/high profile retail hires and team members
  • Provide advice and support to stakeholders and other colleagues on the best methods of attraction and the recruitment process


Leading the team

  • Lead and manage the Talent Acquisition (TA) team
  • Support the TA team with day to day queries, candidate offers and assist with associated documentation
  • Develop the capability of the TA team, providing mentorship and guidance
  • Oversee and guide the TA Team in terms of daily tasks (e.g. designing and writing job adverts) and workload prioritisation
  • Ensure the team are organising and facilitating recruitment activities as required e.g. telephone screening, interviews, assessment centres


Talent Pipelining

  • Build awareness of what we are seeking in terms of high potential talent and establish where those candidates are in the external market
  • Conduct external talent pipelining and mapping activities to support leadership succession plans
  • Enthusiastically build and maintain talent pools of pre-screened candidates for various positions and geographic areas to reduce sourcing times on future searches


EVP & Communications

  • Develop and manage the Carpetright EVP
  • Develop and manage the Carpetright careers website
  • Showcase the Employer Brand/EVP through recruitment channels
  • Work closely with Internal Comms to find and publish stories that support the EVP
  • Communicate with the business (across various levels) regarding all recruitment activities


Monitoring, Reporting & Quality

  • Optimise recruitment spend (job boards, Agency PSL. LinkedIn etc.)
  • Manage suppliers to ensure fit for purpose product/service, ongoing quality and value for money
  • Produce, monitor and interpret MI to identify key trends and provide useful information to stakeholders
  • Evaluate and refine assessment mechanisms, ensuring they are delivering the right results
  • Regularly review recruitment approach and process with a focus on continuous improvement
  • Regularly review recruitment materials used for each vacancy, ensuring they are fit for purpose and being used consistently
  • Manage and develop the Applicant Tracking System, ensuring full use of system capabilities
  • Monitor the quality and quantity of the Talent Acquisition Team output (including the candidate experience) and use the information to refine performance at all points throughout the recruitment lifecycle



  • Partner with stakeholders to understand recruitment needs, gaining in-depth knowledge of the job specifications, qualifications, experience, skills and competencies required
  • Develop internal capabilities through the provision of tools/resources for hiring managers (including training)
  • Manage the PSL and, where needed, liaising with selected recruitment agencies
  • Manage the relationship with suppliers and vendors supporting the Talent Attraction and Recruitment strategies, processes and systems
  • Develop, optimize and manage recruitment vendor relationships, keeping utilization to a minimum
  • Provide interview coaching and training to line managers and internal candidates
  • Provide candidates with appropriate and constructive feedback where required
  • Assist with decision-making and placement of successful candidates


Person Specification


Qualifications and Experience

  • Ideally, graduate calibre with strong educational background
  • At least 5 years’ experience in inhouse recruitment
  • Experience in leading and developing an internal recruitment function and team
  • Experience of implementing, managing and developing an ATS
  • Experience of implementing, managing and developing an EVP



Personal Qualities 

  • A good balance between demonstrating a strategic approach, coupled with the willingness and enthusiasm to undertake the more transactional day to day recruitment activity.
  • Highly organised with a strong attention to detail
  • The ability to effectively manage a varied workload, sometimes with conflicting priorities
  • A ‘can do’ attitude with a passion for excellence.
  • Passionate about the business, brand and providing great customer service
  • Excellent communicator, able to build strong relationships across the business at all levels with the ability to share complex information effectively
  • Excellent verbal and written communication skills with the ability to constructively challenge where required
  • A confident approach
  • High energy levels with the ability to cope with a demanding work schedule
  • Independent – able to work on own initiative and manage own workload
  • Collaborative – able to work cross functionally providing support and guidance where required

Join us on our mission to deliver the best, and in return we’ll give you all the support and training you need to learn new skills, take on more responsibility and become the very best at what you do.  Proud to be creating beautiful homes, proud to be driving the customer journey in the fast lane, and proud to be one of us. 


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