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Sales Specialist - Part time (16 hours a week) - 9 month FTC

Please Note: The application deadline for this job has now passed.

Role Responsibility

                                 

The primary purpose of this role is to maximise sales revenue along with strong K.P.I.’s through service excellence across Telesales and Digital platforms.

 

Key Responsibilities:

 

  • Maximise sales revenue and lead conversion through the effective delivery of the Sales Journey to achieve personal sales targets.
  • Accurately process orders ensuring that the customer has everything that they need.
  • Managing inbound and outbound customer correspondence / contacts with all specified SLA timescales, meeting all key performance indicators.
  • Maintaining effective communication with customers ensuring they are kept fully informed at all times.
  • Following up with customers as required to progress enquiries, unconverted leads, measures and samples requested.
  • Ensure the compiling and maintaining of the necessary records, providing a clear, accurate and concise audit trail
  • Maintain an up to date and detailed knowledge of all products and services as well as our competitors headline promotions.
  • Ensuring you protect our customers, business and employees by consistently demonstrating competence to meet the key performance indicators for this role (e.g. Data Protection, Money Laundering) and regulatory measures (e.g. Fraud, Data security, Compliance, TCF). 
  • Assisting the wider Service and Sales teams when required by taking on tasks to support with key activities to manage workloads.
  • Complying with all company policies and procedures.
  • Carrying out any other duties as reasonably required.

 

   Candidates will be effective at:

  • Working under pressure and at pace through a resolution focused approach
  • Operating to agreed deadlines and adjusting to meet increases in the volume of activity.
  • Establishing rapport with customers and colleagues
  • Maintaining accurate records including all relevant information pertinent to the customer.
  • Working within internal standards and the external regulatory and legislative framework.

 

Measures of Success

  • Sales performance versus agreed target
  • Quality of orders based on agreed K.P.I.’s
  • Conversation rate (orders vs leads)
  • Diligence in following up on outstanding enquiries (unconverted measures / sample requests / customer enquiries)
  • Customer satisfaction (OSAT)

 

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