Role Responsibility
Online and in-stores across the country, our experts are bringing customers’ dreams to life. To continue being the best at what we do, we need the very best people. The big dreamers, go-getters and team players who thrive in fast-paced, high-energy environments.
With over 30 years at the forefront of an ever-evolving industry, we’re always looking for new ways to improve. Embracing new ideas and offering flexible solutions, both digitally and in-store to delight our customers, enhance their shopping experience and inspire our colleagues. And our work is only just beginning.
ROLE: Regional Manager – Field Based - Kent & South-East London
We have a fantastic chance to join our team as a Regional Manager supporting the North East Region. As the Regional Manager you will lead, develop and inspire your team of Store Managers, Store Colleagues and Home Flooring Surveyors to deliver outstanding service to all customers.
A flavour of the key responsibilities:
- Ensure consistent delivery of great customer experience, minimising variance and identifying and addressing poor performance quickly and effectively.
- Establish and maintain consistently high store and operational standards across the region through effective and regular documented store visits and effective coaching.
- Implement and support company initiatives ensuring a committed and consistent approach to deliver success across the region.
- Identify and monitor local competition, both multiple and independent, ensuring that your stores have complete awareness of them and grow their local market-share.
- Recruit, train, coach and develop an effective team of Store Managers, ensuring success is celebrated.
- Create and develop an environment of continual improvement through training and coaching at all levels in your retail teams.
- Foster and generate a culture of ownership in your region where we exceed our customers’ expectations in all aspects of customer service covering all ‘touch-points’ that our customers have with the business.
- Ensure effective communication between stores, home flooring surveyors and fitting partners resulting in a seamless experience for customers.
What we are looking for:
- Previous experience leading large retail teams.
- Prior experience in a challenging field-based role, managing multiple stores of various turnover.
- Displays a ‘can-do’ attitude alongside a flexible attitude to problem solving.
- Skilled coach with strong coaching skills, with the ability to drive performance and consistency across the team.
- Proven ability to positively drive change within an organisation.
- Able to understand a strategic plan and turn it into practical actions.
- Strong stakeholder management skills with the ability to engage at all levels within the business including centres of excellence
- Able to operate at pace, whilst prioritising key drivers to success.
Join us on our mission to deliver the best, and in return we’ll give you all the support and training you need to learn new skills, take on more responsibility and become the very best at what you do. Proud to be creating beautiful homes, proud to be driving the customer journey in the fast lane, and proud to be one of us.