What is important to you in your next role? Fun? Flexibility? Variety? Competitive rewards?
You can have all of this and more at Carpetright.
We continue to exceed expectations and grow our business as we strive to remain the leading floor coverings and bed provider in the UK.
Key to our success is our people who are, and always will be the heartbeat of our great company.
We are looking for an exceptional Customer Advisor to join the Carpetright family and become part of something special as we drive forward and look to the future.
How You’ll Play Your Part
Your role will be to deliver an exceptional end to end customer experience, helping our customers choose the right products to suit their needs as they look to develop their dream homes.
You will guide our customers through the entire sales journey, building rapport as you provide guidance and supporting with any queries they may have regarding our products, finance options or fitting. This will involve having the confidence to proactively approach customers and interact with them – not being afraid to share your opinions to help them make their decision.
What You’ll Need
The key to success is a clear drive and passion for customer service – how can you support our customers with purchasing the flooring or bed they need to create that perfect home?
We can teach you about our amazing products and services and will provide you with market leading training to help get you up and running. What we do need from you however is a professional approach, friendly manner, enthusiasm and the ability to build rapport with customers quickly and effectively.
Demonstrable customer service experience is critical in this role and you must be able to interact well with people and confidently hold a conversation about what we are selling.
Don’t worry - we will provide you with training to bring you up to speed with our product range, you certainly don’t need to have home flooring experience but if you do, even better!
What’s In It For Me?
Working for Carpetright is like being part of one big family. With market leading training and an attractive salary and commission structure in place, this is a fantastic opportunity to drive your career forward with a fantastic brand.
We also recognise that not everyone is able to work full time. We don’t want to miss out on the best candidates – neither do our customers therefore we would be happy to discuss how we can adapt our vacancy to match your availability and suit your personal circumstances.
Whether you are interested in working full time (39hrs), or on a part time job share basis or just want more flexibility, please apply as we'd love the opportunity to discuss options with you.
Once you hit apply, you will be taken through a series of questions relating to your experience and suitability for the role that should take you no longer than 10 minutes. If successful at this stage, you will need to upload a CV and covering letter. If selected at this stage, someone will be in touch to discuss the role in more detail. If selected, you will be invited to an interview.