Mobile Customer Advisor

Job Introduction

What is important to you in your next role?  Flexibility?  Variety?  Fun?  Competitive rewards?

You can have all of this and more at Carpetright.

We continue to exceed expectations and grow our business as we strive to remain the leading floor coverings and bed provider in the UK.

Key to our success is our people who are, and always will be the heartbeat of our great company. 

We’re looking for an exceptional Mobile Customer Advisor to join the Carpetright family and become part of something special, as we drive forward and look to the future.

How you’ll play your part

Your role will be to cover a geographical area, providing support to a number of local stores.  You will be working in different stores on different days – if you like variety, this is the role for you!  

Whilst in store, you’ll deliver an exceptional end to end customer experience, helping our customers choose the right products to suit their needs as they look to transform their homes.

You’ll guide our customers through the entire sales journey, building rapport as you share your expert advice regarding our products, finance options and fitting service.   Confidence is key as you’ll proactively approach customers, interact with them and be happy to share your opinion to help them make their decisions. 

You’ll be naturally curious, learning more about each customer, their project and specific needs.  We want you to help them not only say yes to making a purchase, but also being happy to come back and do it again, as well as recommending us to their friends and family.

What you’ll need

The key to success in this role is a clear drive and passion for customer service.

We can teach you about our amazing products and services and provide you with market leading training to help get you up and running.  What we’ll need from you is a professional and friendly approach, a good dose of enthusiasm and the ability to build rapport with customers quickly and effectively.   

It’s likely that you’ll have done something like this before and are comfortable working in a sales and target focused environment.

Other key requirements:

  • A driving licence and access to your own roadworthy vehicle; you’ll be travelling up to an hour from the base store advertised
  • Comfortable with occasional lone working
  • A flexible approach to working hours across the week, including weekends and evenings
  • The ability to adapt to working in different stores
  • An interest in home interiors
  • Self-motivated with the ability to use your own initiative

What’s in it for me?

Working for Carpetright is like being part of one big family.  With market leading training and an attractive salary, this is a great opportunity to drive your career forward with a fantastic brand.

Next steps

Once you hit apply, you’ll be taken through a series of questions relating to your experience and suitability for the role – this should only take you about 10 minutes.  Assuming you meet our initial requirements, you’ll be invited to upload a CV.  From this point, our team will review your application in full and will be in touch. 

We hope to hear from you soon!


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