Customer Advisor

Please Note: The application deadline for this job has now passed.

Job Introduction

What is important to you in your next role?  Flexibility?  Variety?  Fun?  Competitive rewards?

You can have all of this and more at Carpetright.

We continue to exceed expectations and grow our business as we ensure we remain the leading floor coverings provider in the UK.

Key to our success is our people who are, and always will be the heartbeat of our great company. 

We’re looking for an exceptional Customer Advisor to join the Carpetright family and become part of something special, as we drive forward and look to the future.

How you’ll play your part

Your role will be to deliver an exceptional end to end customer experience in our store, helping our customers choose the right products to suit their needs as they look to transform their homes.

You’ll guide our customers through the entire sales journey, building rapport as you share your expert advice regarding our products, finance options and fitting service.   Confidence is key as you’ll proactively approach customers, interact with them and be happy to share your opinion to help them make their decisions.  You’ll also actively maintain the appearance of the store and support with promotions.

You’ll be naturally curious, learning more about each customer, their project and specific needs.  We want you to help them not only say yes to making a purchase, but also being happy to come back and do it again, as well as recommending us to their friends and family.

What you’ll need

The key to success in this role is a clear drive and passion, dare we say obsession, for customer experience.

We can teach you about our amazing products and services and provide you with market leading training to help get you up and running.  What we’ll need from you is a professional and friendly approach, a good dose of enthusiasm and the ability to build rapport with customers quickly and effectively.   

It’s likely that you’ll have done something like this before and are comfortable working in a sales and target focused environment.

Other key requirements:

  • Enthusiasm and a can-do approach
  • A keen interest in home interiors/design
  • Self-motivated with the ability to use your own initiative
  • The ability to build rapport quickly with customers
  • A flexible approach to working hours across the week, including weekends and evenings

What’s in it for me?

Working for Carpetright is like being part of one big family.  With first-class training and an attractive salary and commission structure in place, this is a great opportunity to drive your career forward with a fantastic brand.

Carpetright apply the National Living Wage to all colleagues regardless of age. This means that your total earnings including salary, commission and bonus will be monitored monthly and a top up applied should your hourly rate fall below the current National Living Wage rate set at £8.91.

Next steps

Once you hit apply, you’ll be taken through a series of questions relating to your experience and suitability for the role – this should only take you about 10 minutes.  Assuming you meet our initial requirements, you’ll be invited to upload a CV.  From this point, our team will review your application in full and will be in touch. 

Please note that if you are successful in this role, your first week will be fully committed to the first stage of your induction plan.  You will need to be available to work for 39 hours to complete this – if you are applying for a part time position you will of course be paid for the additional hours.

We hope to hear from you soon!


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